Refund policy
Effective September 11, 2026. Replaces the prior policy dated August 17, 2026.
Operator: Argyle Holdings LLC, d/b/a Hindsight
Refund requests: support@hindsightmail.app
Payments: processed by Paddle as merchant of record
This policy applies to paid Hindsight subscriptions. It does not apply to the free trial or waitlist signup (there is no charge).
14 days, no questions asked
If you are unhappy with Hindsight for any reason, email support@hindsightmail.app within 14 days of any charge — first payment or renewal — and we will refund that charge in full.
Please include:
- the email on your Hindsight account,
- the approximate charge date, and
- the Paddle receipt email if you have it.
Refunds are issued by Paddle back to the original payment method and typically appear within 5–10 business days, depending on your bank or card network.
Renewals
Forgot to cancel before a renewal? That still counts. Any renewal charge is refundable within 14 days under the same process.
After a renewal refund, your paid entitlement for that period ends when the refund is processed (the app may return to read-only or trial-ended state).
After 14 days
Outside the 14-day window we generally do not refund partial periods. If the product is genuinely broken for you (for example a severe bug that blocks core mail use on a supported platform), write to us anyway — we would rather fix it or make it right than keep the money when we clearly failed.
Chargebacks
Please contact us before filing a chargeback so we can refund or fix the issue quickly. Fraudulent or abusive chargebacks may result in account suspension.
How cancellation differs from refunds
Cancel anytime from your account page to stop future renewals. Cancellation alone does not automatically refund the current period; use this refund policy if you want the recent charge reversed within 14 days.
Consumer rights
Nothing in this policy limits non-waivable statutory rights under the consumer law of your country, including EU/UK distance-selling / cooling-off rules where they apply to your purchase. If those rules give you a longer or different remedy, you keep it.
Changes
We may update this policy for future purchases by posting a new version on this page. Changes do not reduce refund rights already triggered by a charge made under an older version.
Contact
Refunds and billing: support@hindsightmail.app
Privacy / account deletion: support@hindsightmail.app