Support
Email support@hindsightmail.app and a person who works on the app will reply, usually within one business day.
For sync problems, include the log file from Settings → Advanced → Open log folder. Logs contain folder names and message counts but never message bodies.
Common questions
An account shows "Reconnect" in the sidebar
Your provider revoked the sign-in (this happens after password changes or admin policy updates). Open Settings → Accounts and click Reconnect — your local mail and settings are kept.
Where is my data stored?
In your platform’s application-data directory, in a SQLite database. Deleting the app’s data folder removes every locally synced message.
How do I move to a new computer?
Install Hindsight, sign in to your Hindsight account, and re-add your mail accounts. Mail re-syncs from your provider; rules and themes can be exported from Settings and imported on the new machine.
The app says my trial ended
Subscribe from your account page and the app unlocks on its next entitlement check (or immediately via Settings → Account → Refresh).
Billing questions or refunds
Receipts and invoices come from Paddle, our payment provider. You can manage or cancel from your account page; refunds follow the refund policy.